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Customer Service Assistant
Hap Seng Star Sdn Bhd
Wholesale and retail trade; repair of motor vehicles and motorcycles
Kuala Lumpur,
Kuala Lumpur
Full-time
MYR 2,000.00 - MYR 2,800.00
JOB DESCRIPTION
To greet customer promptly and courteously address customer enquires.
To answer call promptly, screen and forward inquiries to the appropriate individuals.
To schedule customer appointments and take messages as required by the customers.
To notify Manager - Administration in case of customer complaints.
To update any customer appointment changes to respective Customer Service Consultant.
To prepare daily vehicle throughput report to the management.
To maintain and achieve Customer Satisfaction Index (CSI) score as per target set.
Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards.
To keep reception area and front desk clean and organized at all times to give a positive customer impression.
To assist on cashier functions when necessary.
Any other ad-hoc tasks/duties as assigned.
JOB REQUIREMENT
Min SPM with minimum of 3 years experiences in similar roles and/or industry.
Fresh Graduate in Diploma of Office Management / Administration / Business Management / Hotel Management / Tourism / Public Relations or equivalent.
Pleasant personality with great communication skills.
Hap Seng Star Sdn Bhd
14th Floor, Menara Hap Seng, Jalan P. Ramlee, Kuala Lumpur, Kuala Lumpur
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