Act as a contact between the customer and internal staff for all support activities.
Assist in troubleshooting and providing regular maintenance for the product which may include database script updating assistance.
Provide some level of testing.
Ensure that all projects and delivered on time, within scope and within budget.
Organizing and managing all phases of the project to ensure on time execution and completion.
Oversee and resolve issues and risks of assigned projects.
Manage project assistant and coordinate internal resources and third party / vendors for the project execution.
Confer with project personnel to identify and resolve problems.
Negotiate with project stakeholders or suppliers to obtain resources or materials.
Provide regular reports and updates on project status.
Prepare requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
Provide first / second level technical support to existing customers.
Assist first level support team on issue reported.
Conduct internal testing on issue reported and new release items before roll out to customers.
Pre-sales activities related to the products.
Training will be provided for all the above job tasks.
JOB REQUIREMENT
Candidate must possess at least Bachelor's Degree / Diploma in IT/Computer or Logistics/Transportation.
At least 1 Year(s) of working experience in the related field.
Required Skill(s): Presentation Skills, written and verbal communication skills.
Preferably Junior Executive specialized in IT/Computer - Software or Logistics field or equivalent.
Candidate will act as a Junior Project Implementer or Helpdesk Support for this job position based on working experience, qualifications and personality.
Candidate must be willing to travel within Malaysia.
Candidate must be able to work under pressure.
Mature and pleasant personality.
Good telephone manners and able to interact with people well.
Good follow-up skills.
Maintain a positive attitude.
Required language(s): Bahasa Malaysia & English.
AILS SDN BHD
Unit 4805-02-02, CBD Perdana, Jalan Perdana, 2, Persiaran Flora, Cyber 12, Cyberjaya, Selangor