JOB DESCRIPTION

• As an Operations Executive in the travel and tour industry, you will play a pivotal role in ensuring the smooth and efficient execution of all travel bookings and operations. This multifaceted position requires a candidate who is well-versed in the entire process of bookings, possesses strong decision-making abilities, can build and maintain relationships with travel service providers, excels in organizational skills, communicates effectively, and is committed to achieving cost-effective solutions while maintaining high standards of quality.

Booking Management

• Handle end-to-end travel bookings, including flights, accommodations, transportation, and activities.
• Ensure accurate and timely reservations while considering clients' preferences and budget constraints.
• Stay updated with the latest travel industry trends and offerings to provide informed recommendations.

Decision-Making

• Make informed decisions related to itinerary planning, booking modifications, and problem-solving during travel.
• Analyse data and feedback to optimize travel packages and services continuously.

Relationship Building

• Cultivate strong relationships with travel service providers, including airlines, hotels, car rental agencies, and tour operators.
• Negotiate and secure favourable terms and pricing agreements with suppliers.
• Act as a liaison between clients and providers to resolve issues efficiently.

Booking Organization

• Maintain a meticulous and organized system for managing bookings, itineraries, and client profiles.
• Coordinate with various departments to ensure all travel arrangements align with client expectations.

Effective Communication

• Communicate clearly and proactively with clients to understand their needs and preferences.
• Provide clients with detailed itineraries and trip information, addressing any concerns or questions promptly.

Cost Efficiency

• Develop and implement strategies to reduce travel costs while maintaining high-quality standards.
• Monitor and manage budgets for individual bookings and overall operations.

Quality Standards

• Ensure all travel arrangements meet or exceed quality standards, including safety, cleanliness, and customer satisfaction.
• Conduct regular quality checks and seek client feedback for continuous improvement.

JOB REQUIREMENT

• Proven working experience /high enthusiastic to work as a in Travel Industries.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage.
• Exemplary sales skills and customer-oriented approach.
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively.
• Demonstrable ability to handle crises.
• Degree in Hospitality, Travel, Tourism, Business or relevant field.
• Candidates with personal travel experience will be preferred.