JOB DESCRIPTION

• To liaise with carrier, custom and customers and relevant departments for tracking of shipments.
• Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period.
• Handle and resolve all customer complaints /inquiries via mail or phone in a timely.
• To coordinate internally and externally on the shipping arrangement and documentation  preparation.
• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
• Any other ad hoc and administrative duties.

JOB REQUIREMENT

• At least 1 year of customer service explore with familiarity in the freight forwarding industry.
• Excellent and strong communication skill, spoken and written in English and Bahasa Melayu.