JOB DESCRIPTION

JOB DESCRIPTION

• Maintaining positive, empathetic and professional attitude toward customers at all time
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, andcomplaints.
• Communicating and coordinating with colleagues as and when necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Undertake / perform any other tasks as assigned / directed by Management/Superior from time to time

JOB REQUIREMENT

JOB REQUIREMENT

• Minimum 1 years of working experience in related field, however Fresh Graduate is encourage to apply
• Strong customer service focus and good problem solving skills.
• Should be a customer-oriented person with good negotiation skills and interpersonal skills.
• Great analytical skills and tactful.
• Resulted oriented and energetic.
• Familiar with Microsoft Office Software