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Team Leader - Technical Support

Envobpo Services Sdn Bhd

MYR 3,000.00 - MYR 3,800.00

JOB DESCRIPTION

  • To manage the team on day to day run basis.
  • To prepare the daily reports to Client.
  • Responding to customer enquiries within the agreed response time.
  • Resolve customer enquiries through our support channels (not limited to): Emails, chat.
  • Provide relevant service recovery, support, and recommendations to customers.
  • Support customer on issues (not limited to): product information, purchase, payment, promotions, feedback, and complaint resolution.
  • Follow up with the customer on pending cases.
  • Required to support calls if any call spike.
  • Accurately record and escalate customers' feedback and bugs to relevant departments.


JOB REQUIREMENT

  • Diploma /degree holder in computer science, IT /engineering.
  • 2 years’ experience in support enterprise network and having Enterprise network product.
  • Must be good in knowing IT enterprise network products, router and configuration.
  • 1 year experience in managing team with more than 5 members.
  • Great comprehension skills to understand customers' enquiries and needs.
  • Positive working attitude and able to work in a fast pace and dynamic environment.
  • Independent, pro-active and self-driven.
  • Proficient written English and Mandarin.
  • Working hours 24/7 based on rotational with Off days.
  • Certified professional (if any)

Benefits

  • EPF.
  • SOCSO.
  • Medical benefits.
  • Annual leave.
  • Attendance Allowance.
  • Night Shift Allowance (if rotate under night shift based on working days)

Envobpo Services Sdn Bhd
  • B-1-17, B-2-17 & B-3-18, Block B, D-2-36, Block D, Jalan Sungai Jernih 8/1, Seksyen 8 Petaling Jaya, Petaling Jaya, Selangor
  • https://www.envobpo.com/

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