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Guest Service Assistant

Alpha Bravo Resources Sdn Bhd

MYR 1,500.00 - MYR 2,000.00

JOB DESCRIPTION

  • To handle daily guest, check in and check out process.
  • To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure.
  • To provide upscale guest service experiences for guest throughout their stay.
  • To ensure guest are properly greeted upon their arrival.
  • To monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
  • To coordinate luggage collection and storage.
  • To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services.
  • To inform guest on our hotel services, breakfast, dining options and parking accommodations.
  • To assist daily arrangement of groups booking and arrival.
  • To examine self-duties, assign tasks and check on progress.
  • To maintain friendly relationships with all hotel guest.
  • To answer the telephone in a timely and professional manner accordance to hotel standards.
  • To make reservations over the phone and in person.
  • To keep work area neat and tidy.
  • To listen carefully and resolve complaints from guest.
  • To ensure facilities are maintained to the required standard.
  • To ensure provide excellent guest service at all times.
  • To work closely with housekeeping and maintenance on room service.
  • To attend departmental meeting and training programme.
  • To promote a safe working environment.
  • To practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
  • To be aware on hotels safety and health policies and procedure.
  • To recommend local tourist spots, including places to dine, shop and sight-see.
  • To report on any defect or any maintenance issue to relevant department.
  • To maximize revenue of hotel at all.


JOB REQUIREMENT

  • Required language(s): Bahasa Malaysia, English.
  • At least 1 year(s) of working experience in the related field is required for this position.

Alpha Bravo Resources Sdn Bhd

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