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Software Engineer

Century Software (M) Sdn Bhd

MYR 3,000.00 - MYR 5,000.00

JOB DESCRIPTION

  • Diagnose and troubleshoot technical issues raised by customers on the system they are using according to SLAs.
  • Handling calls from clients, guide and talk to them through a series of actions, via any medium of communications – phone, email or chat until the technical issues are solved.
  • Ensure to log record, update and manage request For Service (RFS) system to identify the technical issues and channel it to the right technical team to resolve the issues.
  • Give the right feedback on the resolved technical issues, always follow up with them to ensure their systems are fully functional after troubleshooting.
  • Provide reports on weekly basis on the resolved and unresolve issues and document it as a lesson learnt for future guidance.
  • Budget and cost controlling by tracking the expenses, timeline, and deliverables to meet the annual revenue target.


JOB REQUIREMENT

  • Mysql.
  • Bachelor’s Degree in Software Engineer / Computer Science.
  • Minimum 2-3 years experience in related field.

Century Software (M) Sdn Bhd

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