JOB DESCRIPTION

• Apply a structured methodology and lead change management activities.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery and management of communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Additional responsibilities may include.
• Complete change management assessments.
• Identify, analyze and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Consult and coach project teams.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Support and engage senior leaders.
• Coach managers and supervisors.
• Support organizational design and definition of roles and responsibilities.
• Coordinate efforts with other specialists.
• Integrate change management activities into project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level.
• Manage the change portfolio.
• Manage the project scope and expectations to ease the project delivery.
• Finalize all projects related documents such as URS, SRS, SAD, UAT script, PAT script, FAT, User Manual, training manuals and any other documents required by the project (where applicable).
• Conduct and facilitate hand holding session with customer during parallel or live run.
• Other assignments as and when requested by the project manager/immediate supervisors.
• Manage, guide and work together with the project team members towards achieving project completion ahead of schedule/on time.
• Provide solutions or workaround for the identified project risks and issues with deliverables.
• Resolve operational and technical problems in a timely manner.
• Respond to customer queries and concerns promptly/according to SLA defined.

JOB REQUIREMENT

• Certifications in change management (such as ADKAR), project management, ITIL, or related areas will be added advantage.
• Proven experience in project management and SDLC (Waterfall and Agile)
• Experience as a software development, business analysis.
• Business Admin / Accounting System exposure is an added advantage.
• Knowledge and understanding of the discipline, methodology, and practices of change management.
• Demonstrated track record of managing and leading organizational transformations.
• Years of experience developing, managing, and leading teams.
• Effective communication skills and the ability to influence people.
• Experience and knowledge of change management principles, methodologies and tools.
• Bachelor’s Degree in Organizational Change Management, Human Resources, Business, or a related field.