JOB DESCRIPTION

We are looking for an energetic customer service administrator who has a positive, empathetic, and professional attitude toward customers at all times. The responsibilities of customer service administrators include providing helpful information by answering questions and complaints to ensure customer satisfaction.

• Provide administrative support to ensure efficient operation of the office.
• To perform any other duties as assigned and any other ad-hoc task required by management teams.
• Communicating with customers through various channels such as email, phone calls, etc.
• Acknowledging and resolving customer complaints with the best solution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Prepared invoices based on customer requests.
• Strong ability to work independently with minimal supervision and be a good team player where frequent collaboration across functional teams is necessary.

JOB REQUIREMENT

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
• Fresh graduates are encouraged to apply.
• Must be computer literate.
• Ability to communicate in more than one language (English, Chinese, Bahasa Malaysia)
• Ability to multitask, prioritize and manage time effectively.
• Preference will be given to those who can start work immediately.

Benefits

• EPF, SOSCO, and EIS.
• Medical Claim.
• Annual Leave.
• Training provided.
• Staff Discount.

Working hour

• Monday to Friday: 8:30am to 6:00pm.
• Alternate Saturday: 8:30am to 1:00pm.