JOB DESCRIPTION

• Cold call people using a given phone directory or email to sell products.
• Answer incoming calls from prospective customers.
• Utilize inbound and outbound telephone calls to achieve sales targets.
• Deliver prepared sales talks to provide information about product’s features, prices etc. and present their benefits to persuade potential customers to purchase a product.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information.
• Prepare/adjust sales scripts to better target the needs and interests of specific individuals.

JOB REQUIREMENT

• Proven experience as telemarketing or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Excellent communication and presentation skills, organizational and problem-solving skills.
• Proficient in Malay and English.
• Skilled in negotiation and dealing with complaints.
• Persistent and results oriented.
• Patient and able to handle customer rejection.
• Persuasive and able to work in a high-pressure environment.
• Diploma/Bachelor’s degree in Business, or related field.