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Customer Relationship Executive

WALLPAPER & CARPETS DISTRIBUTORS (M) SDN BHD

MYR 2,800.00 - MYR 3,000.00

JOB DESCRIPTION

  • Contact potential or existing customers to inform them about a product or service via calls, e-mail and text in view of securing an appointment or showroom visit.
  • Generate leads and maintain a database of potential customers.
  • Answer questions about products or the Company.
  • Ask questions to understand customer requirements.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information.
  • Follow-up on pending and due customer payments.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent knowledge of English and Bahasa Malaysia. Chinese will be an added advantage.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Any other duties as assigned from time to time.


JOB REQUIREMENT

  • Applicants must be willing to work in Jalan Klang Lama, Petaling Jaya.
  • Able to start work as soon as possible.
  • Applicable to Malaysian only.
  • Able to start as soon as possible.

WALLPAPER & CARPETS DISTRIBUTORS (M) SDN BHD

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