Respond to enquiries for functions (by telephone and walk-in guest).
Assess the physical requirements of the proposed function (no. of pax, time, and type of function) and reserve an appropriate venue for the client in the banquet reservation system.
Discuss with the clients further details pertaining to an event: menu, beverage, budget, and miscellaneous arrangements.
Prepare proposal letter based on the clients’ requirements, ensures 8 hours response time or not more than 24 hours based on the department SOP.
Follow up with clients on proposals and finalize all the arrangements. Issue instructions for functions to all departments via the event order, with minimum 7 days prior to the actual event.
Supervise the work of Sales Co-ordinator (GC&E) who prepares and distributes instructions and other correspondence.
Supervise the preparation of arrangements of the concerned function to ensure everything is in order, proactively guiding the client to ensure the event’s success.
Liaise with Banquet Service, Bar Manager, Kitchen, Stewarding, Engineering, Art Department (or other) prior to the function.
If on duty, greet the client during the course of the function, to ensure that everything goes smoothly and introduce the Banquet Operations Manager.
Prepare the Banquet Evaluation Letter after the function.
Maintain regular contacts with the banquet clients.
Control expenses relating to the function to ensure maximum net profit.
Prepare necessary Sales Reports (GC&E) as assigned by the Director / Assistant Director of Sales (GC&E).
Attend, whenever require, the banquet coordination meeting with all Banquet & Catering Sales Team Members, Executive Chef, Chief Steward, Beverage Manager, Banquet Operations Manager and F&B Service Manager to communicate the specific information of the requirements of all forthcoming functions and events.
Ensure credit policy is adheres to with all bookings and all monies are received in the correct time frame.
Highlight every issues immediately to DOS / Credit Manager.
Candidate must possess at least a STPM or preferably Advanced/Higher/Graduate Diploma or Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Marketing or equivalent.
At least 2-3 years of working experience in sales/client servicing/business development/key account experience, preferably in Hotel industries.
Computer literate with strong analytical mind and result oriented.
Effective presentation skills and demonstrate good business acumen.
Team player with ability to work under minimum supervision.
Good communication skill with ability to manage a team of sales personnel.
Hilton Petaling Jaya
2, jalan barat, 46200, Petaling Jaya, Selangor, Petaling Jaya, Selangor