Handle inquire for Food and Beverage (F&B) outlets – group and corporate individual.
Working closely with Groups, Meetings and Events (GM&E) department and Food and Beverage outlet in processing reservation requests by the respective accounts.
Develop and maintain a high level of communication with all major sources of business and advise the F&B Sales Manager of feedback where necessary.
Advise the F&B Sales Manager of any changes or trends relating to business. Comply with all company policies relating to F&B outlet reservations.
Manage accurate customer contact in accordance to company policies.
Maximization of food and beverage outlet sales and revenue for the availability and rate control ensure a high level of product knowledge of the hotel and the local area.
Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
Liaise and follow up with support departments.
Ensure a high level of customer service is consistently maintained.
Ensure that all correspondence has been filed accordingly, with correct and updated information.
Adhere to all company credit policies to ensure that all revenue expected will be received.
Confirm availability control and overbooking decisions with the respective F&B Outlet Manager and F&B Sales Manager.
Prepares reservation list for F&B Sales Manager the following day.
Follow up on prepayment and cancellation fee for all reservations managed by F&B Sales.
To be proactive in selling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails.