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F&B Sales Captain

Hilton Petaling Jaya

MYR 2,000.00 - MYR 2,500.00

JOB DESCRIPTION

JOB DESCRIPTION

  • Handle inquire for Food and Beverage (F&B) outlets – group and corporate individual.
  • Working closely with Groups, Meetings and Events (GM&E) department and Food and Beverage outlet in processing reservation requests by the respective accounts.
  • Develop and maintain a high level of communication with all major sources of business and advise the F&B Sales Manager of feedback where necessary.
  • Advise the F&B Sales Manager of any changes or trends relating to business. Comply with all company policies relating to F&B outlet reservations.
  • Manage accurate customer contact in accordance to company policies.
  • Maximization of food and beverage outlet sales and revenue for the availability and rate control ensure a high level of product knowledge of the hotel and the local area.
  • Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.  
  • Liaise and follow up with support departments.
  • Ensure a high level of customer service is consistently maintained.  
  • Ensure that all correspondence has been filed accordingly, with correct and updated information.
  • Adhere to all company credit policies to ensure that all revenue expected will be received.  
  • Confirm availability control and overbooking decisions with the respective F&B Outlet Manager and F&B Sales Manager.
  • Prepares reservation list for F&B Sales Manager the following day.
  • Follow up on prepayment and cancellation fee for all reservations managed by F&B Sales.
  • To be proactive in selling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails.
  • Understand F&B outlet information - F&B Menus, promotions, restaurant capacity & layout.
  • Passing on of sales leads to the Sales Department. Additional F&B, Catering and event sales etc.
  • Obtain Hilton Honors members. Update F&B Sales Manager on the leads- prospect, tentative and definite 


JOB REQUIREMENT

JOB REQUIREMENT

  • At least 2 years experienced in sales
  • Can speak, read & writting in Bahasa, English
  • At least pass SPM level
  • Can work KPI Sales given

Hilton Petaling Jaya

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