JOB DESCRIPTION

JOB DESCRIPTION

• Communicate with China/overseas factory on problem solving, mainly household and commercial kitchen appliances 
• To provide technical support, specialist product information to client.
• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Monitoring inventory and reordering materials when needed.
• Conducting research and attending workshops to remain abreast of industry developments.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.

JOB REQUIREMENT

JOB REQUIREMENT

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic) or equivalent.
• Required language(s): English, Bahasa Malaysia, Mandarin is a Bonus
• At least 2 Year(s) of working experience in repairing household appliaces or related field is required for this position.
• Need to have an understanding and / or experience on Service in huosehold appliances
• Demands technical, numeracy, analysis and sales skills, as well as a strong understanding of industry developments, regulations and legislation.
• Knowledge of market trend and market info.
• Flexible, confident and able to work as part of a team or on their own initiative.
• Possess excellent communication skills.