JOB DESCRIPTION

Summary

Manages and assumes responsibility for all functions of Emart24 convenience shop to ensure high-quality products and customer service are delivered to ensure shop responsibility, management of operations including the execution of all company policies, procedures program, and systems.

Duties & Responsibilities

• Provide quality products to our customers by building a system of quality with team members, which ensures each product, meets Emart24 standards and accurately reflects the customer’s order.
• Solicit customer feedback, share feedback with the team to improve shop operations and build brand loyalty.
• Recruit customer-focused team members maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations.
• Ensure compliance with uniform and appearance standards, establish, and communicate performance expectations and conduct timely and effective performance reviews.
• Coaching and developing team members to ensure the entire team is quality and customer-focused; and build an atmosphere of teamwork, energy, and fun.
• Building shop sales through various methods by executing creative local shop marketing plans and creating a positive presence in the community.
• Ensure food, labor, and other controllable costs stay within budget and correct any P&L line-item deviation.
• Ensure shop always meets safety and security standards; oversee preventative maintenance and repairs when necessary.

JOB REQUIREMENT

• Age: Must be 18 years and above.
• At least 1-year experience in retail/F&B industry.
• Able to converse in Bahasa Malaysia and basic English.
• Presentable and practice good hygiene.
• Willing to work on weekends, shifts, and public holidays.
• Willing to work in the different outlets (within Klang Valley).

Benefits

• Annual Leave.
• Medical outpatient.
• Overtime.
• Bonus.
• Training & Uniform provided.
• EPF, SOCSO & EIS.