JOB DESCRIPTION

• Managing & monitoring staff performance & processes.
• Review, analyze and monitoring of customer satisfaction result and outlet scorecard.
• Planning, review, execute and managing Customer Service Operation Forum.
• Focused improvement and goal alignment activities.
• Review and submission of reports.
• Coordinator for outlet process optimization/quality improvement/reducing waste.

JOB REQUIREMENT

• Bachelor's Degree in related field (Professional qualification is an added advantage).
• Minimum 5 years of experience in related fields.
• Proficient in Microsoft Office – Word, Excel, Power Point, Outlook.
• Good command of spoken & written English.
• Deadline-driven with strong analytical skills.
• Strong budgeting and organizational skills.