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Advisor 1, Technical Support

Concentrix Malaysia Sdn. Bhd.

MYR 3,000.00 - MYR 3,500.00

JOB DESCRIPTION

The Technical Support Advisor role is to handle incoming general inquiries and technical issues via emails/ chat/ phone related to VR products. Language of support is Global English.

  • Addressing and resolving inbound customer support inquiries.
  • Working with internal cross-functional partners to resolve customer inquiries.
  • Achieve & maintain target performance and on-time metrics.
  • Ensure each inquiry is “resolved” form the customer’s perspective.
  • Understand common customer pain-points and actively contribute to a knowledge base of resolution.
  • Identify opportunities to elevate best practice positioning and help center content creation.
  • Possess a service-oriented mind set and approach to work, delivers value through service.
  • The ability to thrive in a dynamic, team-focused environment.
  • The ability to comprehensively research and review complex problems to determine the best solution.
  • Able to demonstrate experience developing and exercising strong judgement skills.
  • Stays cool under pressure.
  • The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs.
  • Eagerness and ability to work in fast-paced, startup-like environment.
  • Self-starter/self-motivated to achieve top performance standards.
  • Teachable attitude and commitment to a growth mindset in the workplace.
  • Demonstrated commitment to upholding a culture centered around core values.
  • Identify opportunities to improve ad products and the customer experience, serve as the VOC.


JOB REQUIREMENT

  • At least 1-2 year(s) of working experience in the related field is required for this position.
  • Well versed in English and Bahasa Malaysia.
  • Able to work independently with minimum supervision.
  • Possess great personality with a can do attitude.
  • Responsible, fast learner, interpersonal skills and a strong spirit of teamwork.
  • Good time/organizational management and critical thinking abilities.

Concentrix Malaysia Sdn. Bhd.
  • Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, Kuala Lumpur, Kuala Lumpur

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