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Customer Experience Professional

Concentrix Malaysia Sdn. Bhd.

MYR 3,000.00 - MYR 3,500.00

JOB DESCRIPTION

To provide premium customer support to Diabetes Care based clientele. This support is provided by either phone or email, which includes direct contact with customers and their support partners.

  • Provide primarily customer service based phone support to customers.
  • Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
  • Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.


JOB REQUIREMENT

  • At least 1-2 year(s) of working experience in the related field is required for this position.
  • Well versed in English and Bahasa Malaysia.
  • Able to work independently with minimum supervision.
  • Possess great personality with a can do attitude.
  • Responsible, fast learner, interpersonal skills and a strong spirit of teamwork.
  • Good time/organizational management and critical thinking abilities.

Concentrix Malaysia Sdn. Bhd.
  • Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, Kuala Lumpur, Kuala Lumpur

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