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Customer Service Representatives - Technical Support
Envobpo Services Sdn Bhd
Professional, scientific and technical activities
Petaling Jaya,
Selangor
Full-time
MYR 2,000.00 - MYR 3,000.00
JOB DESCRIPTION
Responding to customer enquiries within the agreed response time.
Resolve customer enquiries through our support channels (not limited to): Email and also need to do outbound calls if any missed call.
Provide relevant service recovery, support, and recommendations to customers.
Support customer on issues (not limited to): product information, purchase, payment, promotions, feedback, and complaint resolution regarding to IT.
Accurately record and escalate customers' feedback and bugs to relevant departments.
JOB REQUIREMENT
Diploma /degree holder in computer science, IT /engineering.
1 year experience in support and maintain enterprise network products.
Must be good in knowing IT enterprise network products, router and configuration.
Great comprehension skills to understand customers' enquiries and needs.
Well versed in networking technologies including router and switch configuration.
Positive working attitude and able to work in a fast pace and dynamic environment.
Independent, pro-active and self-driven.
Proficient written English.
Working hours 24/7 based on rotational with Off days.
Benefits
EPF.
SOCSO.
Medical benefits.
Annual leave.
Attendance Allowance.
Night Shift Allowance (if rotate under night shift based on working days)
Envobpo Services Sdn Bhd
B-1-17, B-2-17 & B-3-18, Block B, D-2-36, Block D, Jalan Sungai Jernih 8/1, Seksyen 8 Petaling Jaya, Petaling Jaya, Selangor
https://www.envobpo.com/
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Envobpo Services Sdn Bhd