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Customer Service Officer

SUMBANGAN LAGENDA SDN BHD

MYR 1,500.00 - MYR 2,000.00

JOB DESCRIPTION

  • Handling inbound calls and email routed.
  • Handling customer's complaints/ enquiries, provide accurate information & operate P.A paging system.
  • To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/ counter measure.
  • To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details and submit report.
  • To assist customers with facilities hiring such as wheelchair, baby strollers and other directory assistance as required.
  • To respond in a friendly, professional and timely manner to all shoppers/tenants enquiries.
  • Act as mall ambassadors by providing exemplary customer service, profiling, prospects, presenting inified face to customer.
  • To ensure day-to-day operation are carried smoothly in accordance to company SOP.
  • To undertake ad-hoc task assigned by superior or Management from time to time.


JOB REQUIREMENT

  • Candidates must possess at least SPM, STPM or Diploma with 1-2 years relevant experience in customer service and administrative function.
  • Able to work shifts, weekends and public holiday.
  • Good communication and interpersonal skills.
  • Demonstrate ability to learn quickly and adapt to a rapidly changing environment.
  • Basic skills in Microsoft Windows (Word, Excel, Outlook)
  • Proficiency in English & Bahasa Malaysia or Chinese.
  • Pleasant outlook and personality with great smile.

SUMBANGAN LAGENDA SDN BHD
  • No. 49, 1, Jalan USJ 21/10, Usj 21, Subang Jaya, Selangor

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