JOB DESCRIPTION

• To greet customer promptly and courteously address customer enquires.
• To answer call promptly, screen and forward inquiries to the appropriate individuals.
• To schedule customer appointments and take messages as required by the customers.
• To notify Manager - Administration in case of customer complaints.
• To update any customer appointment changes to respective Customer Service Consultant.
• To prepare daily vehicle throughput report to the management.
• To maintain and achieve Customer Satisfaction Index (CSI) score as per target set.
• Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards.
• To keep reception area and front desk clean and organized at all times to give a positive customer impression.
• To assist on cashier functions when necessary.
• Any other ad-hoc tasks/duties as assigned.

JOB REQUIREMENT

• Min SPM with minimum of 3 years experiences in similar roles and/or industry.
• Fresh Graduate in Diploma of Office Management / Administration / Business Management / Hotel Management / Tourism / Public Relations or equivalent.
• Pleasant personality with great communication skills.