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Customer Service Consultant
Hap Seng Star Sdn Bhd
Wholesale and retail trade; repair of motor vehicles and motorcycles
Kuala Lumpur,
Kuala Lumpur
Full-time
MYR 2,500.00 - MYR 3,500.00
JOB DESCRIPTION
To maintain and achieve Customer Satisfaction Index (CSI) and SEAward score as per target set.
To update customers regularly on vehicle repair status.
To maintain and achieve First Fixed Visit (FFV) score as per target set.
Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards.
To ensure payments received before releasing customers’ vehicles.
To improve knowledge through MBM training programs (CSA Certification) and in-house Training.
Fully compliance to ISO Certification requirements.
To print out and explain Service Maintenance Sheets according to Workshop Information System (WIS) to customers.
Any other ad-hoc tasks/duties as assigned.
JOB REQUIREMENT
Min SKM or Diploma in Automotive with 2 – 3 years experiences in similar roles and/or industry.
Hap Seng Star Sdn Bhd
14th Floor, Menara Hap Seng, Jalan P. Ramlee, Kuala Lumpur, Kuala Lumpur
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