About Us
Career
Companies
Contact Us
|
Register
Login
List Jobs
Browse Jobs
Job Details
Overall statistics
50398
Created Resumes
63
Published Jobs
Featured Jobs
Live Host
In & Ex Holdings Sdn Bhd
Technician
M-Cube Engineering Sdn Bhd
Sales / Pharmacy Assistant
FARMACORA SDN BHD
Office Clerk
EXZELLENZ ADVISORY
Eksekutif Sokongan Krisis (Talian Selamat)
Wanita Berdaya Selangor
Back to
Job Lists
Customer Support Technical
AILS SDN BHD
Information and communication
Cyberjaya,
Selangor
Full-time
MYR 3,000.00 - MYR 4,500.00
JOB DESCRIPTION
Act as a contact between the customer and internal team for all support activities.
Provide first level technical support and advice to existing customers for our products on functionalities and features.
Assist in product quality assurance.
Assist in preparation the documentation of our products (user guide or user manual) for customer (if any)
Register and monitor requests/issues reported in customer support portal.
Work closely on requests/issues raised to ensure resolution within defined SLAs.
Produce monthly performance reporting (if required)
May need to liaise with vendors and external parties on support matters.
Able to lead and mentor team members.
Role requires: Weekly rotation 24/7 standby support. Allowance will be provided on weekly rotation.
Comprehensive training will be provided.
JOB REQUIREMENT
Candidate must possess at least Bachelor's Degree / Diploma in IT/Computer or Logistics/Transportation.
Minimum 2 Year(s) of working experience in the related field.
Required Skill(s): Written and verbal communication skills, Microsoft Office.
Preferably personnel specialized in IT/Computer - Software or Logistics field or equivalent.
Mature and pleasant personality, Team player.
Able to interact with different levels of people well.
Good follow-up skills, accountable and integrity.
Maintain a positive attitude, be self-driven and committed.
Required language(s): English and Bahasa Malaysia.
Willing to work on shift (if required).
Able to work independently with minimal supervision.
Good interpersonal skills, good collaboration skills and attitudes.
Positive thinking and able to work under pressure.
AILS SDN BHD
Unit 4805-02-02, CBD Perdana, Jalan Perdana, 2, Persiaran Flora, Cyber 12, Cyberjaya, Selangor
https://www.asolute.com/
Or login to Apply
Submit your resume
Similar jobs from
AILS SDN BHD