JOB DESCRIPTION

Support the company vision through co-ownership and co-accountability for the overall sales, profitability, leadership and management of assigned store. Primary responsibility is to support the  Senior Store Manager / Store Manager efforts in driving supervisors and Store Associates to execute their job duties by creating a fun, challenging and rewarding culture. Assistant Store Manager is considered Store Manager in Training.

Sales Performance

• Achieve weekly, monthly and annual comp and target goals.
• Units Per Transaction objectives.
• Average Dollar Sales objectives.
• Payroll and scheduling objectives.
• Meet sales contest objectives.

Operational Discipline

• Maintain a great looking and functioning store.
• Manage according to standard operating procedures.
• Reduce shrink using company tools and resources.

Visual Execution in partnership with Visual Manager

• Efficient and timely execution of Visual directives.
• Maximize merchandising needs while following standards.
• Merchandise management and flow.
• Promote the company’s fashion forward image.
• Maintain a clean, neat and organized store.

Team and Talent Management

• Staffing, training, development, promotion and retention of talented people.
• Ensure store teams execute core job responsibilities.
• Continually improve individual and team performance.
• Create a productive and positive team atmosphere.
• Support the Senior Store Manager / Store Manager to provide accurate and timely employee evaluations.
• Take timely and effective action for individual conduct and performance issues.
• Support a culture of retention.

Customer Service

• Lead by example all customer service standards.
• Ensure store team commits to and executes customer service standards.
• Effective problem solving/decision making to resolve customer issues.
• Recognition of individual and team customer service achievements.

Responsibilities

• Execute and support Company and Senior Store Manager / Store Manager’s business objectives.
• Actively engage the Senior Store Manager / Store Manager on efforts towards store profitability and team performance and morale.
• React and plan using store statistics and available visit/audit reports.
• Ensure store expenditures fall within payroll plans and support sales goals.
• Collaborate with the Visual Manager and Supervisors to integrate operational and visual objectives.
• Actively ensure store is properly staffed and trained.
• Drive a store-wide fun, exciting and rewarding culture.
• Communicate merchandise transfer opportunities to Area Manager.
• Keep updated on Operations and Visual Memos.
• Ensure policies and procedures are followed.
• Partner with Senior Store Manager / Store Manager . Manager for all outstanding-unresolved store issues.

Additional Responsibilities

• Take on additional responsibilities as assigned.
• Secure and maintain assigned company property.
• Pilot and champion company test programs.
• Support store openings, closings and remodels as needed.

JOB REQUIREMENT

• Strong communication ability, interpersonal, written and verbal.
• High-flexibility with schedule required.
• Time management aptitude.
• Delegate and follow-up appropriately and effectively.
• Maintain confidentiality.
• Comply with company handbooks, codes, guidelines, directives, policies and procedures.
• Basic computer and math proficiency.
• Leadership Dimensions: Demonstrate Integrity, Lead by Example, Plan and Execute Company Objectives.
• Communication, Coach and Develop, and Motivate.