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Operations Supervisor

AYJ COURIER SERVICE SDN BHD

MYR 2,500.00 - MYR 3,500.00

JOB DESCRIPTION

  • Reporting to the Managing Director and Operations Manager, the incumbent is responsible for coordinating courier and logistics for the company.
  • To ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.
  • Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA.
  • Manages sorting of documents and parcel to be delivered.
  • Coordinate logistics/operations in accordance with delivery team.
  • Route planning and arrangement for deliveries and pickups.
  • Liaises with the different parties to proactively identify potential problems and ensures the situations are resolved as quickly as possible.
  • Tracks and traces the shipments and keeps informed in real-time of the status of shipments.
  • Ability to lead and communicate positively to ensure a harmonious work environment and efficient workplace.
  • Participates in meetings required by the Management.
  • Maintains good relations with colleagues and positively contributes to the work climate.
  • Collects and shares relevant information about potential problems and work for appropriate solutions.
  • Complies with company policies and procedures.
  • Responsible for operation employees and contractors.
  • Develop and train subordinates as required.
  • Prepare administrative reports as required.


JOB REQUIREMENT

  • Minimum SPM with relevant working experiences in this industry (5-7 Years)
  • Diploma in Logistics Management or Operations Management in related field or equivalent.
  • Degree in Logistics Management or Operations Management in related field or equivalent.
  • 2 - 5 years supervisory / management experience with courier / express / parcel delivery company. (Must have) 
  • Route arrangements for delivery and pickups.
  • Handling contractors for delivery.
  • Knowledge in sorting of shipments for delivery.
  • Comfortable with using MS Office and technology tools.
  • Direct people management.
  • Demonstrated leadership abilities.

Technical Knowledge

  • Strong knowledge of courier operations process.
  • Management of contractors.
  • Verbal and written communication skills (Bahasa Malaysia and English)
  • Proficiency in MS-Office suite.
  • Good geographical knowledge.
  • Good knowledge of delivery management and route planning.
  • People management.
  • Ability to communicate effectively with all levels of operations, management, and contractors.
  • Process Improvement.
  • Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met.
  • Strong organizational skills.

Required Skills

  • Focus on client service.
  • Communication skills.
  • Ability to manage multiple files simultaneously in a fast-paced environment.
  • Ability to work under pressure.
  • Organization skills.
  • Meeting deadlines.
  • Thoroughness.
  • Ability to work in a team.
  • Professionalism, diplomacy, and tact.

Working Hours Working Days: 6 and ½ days Monday to Friday: 08.00a.m. – 6.00p.m. Saturday: 08.00a.m. – 1.00p.m. Sunday: Rest Day.

Remuneration Salary

  • Salary is commensurate with experience.
  • Salary range RM2,500 – RM3,500.
  • Phone Allowance: RM100.
  • Parking Allowance: RM100.

Benefits

  • EPF.
  • SOCSO.
  • Annual Leave.
  • Yearly Bonus.
  • Salary Increment based on performane.

AYJ COURIER SERVICE SDN BHD

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